Hi, I'm Dawid!

I'm passionate about building reliable systems, driving incident management excellence, and bridging the gap between technical tools and business outcomes. At Nobl9, I focus on service reliability and customer success through well-structured processes and integrations.

See my work Get in touch
Portrait of Dawid

About

Write a concise bio here. Mention what you do, what you’re great at, and what you’re looking for. Keep it short—three to five sentences is perfect.

Projects

Project Alpha

A short one-liner about what this project does and why it’s useful.

  • TypeScript
  • React
  • Vite
Live Source

Project Bravo

Two short sentences on the problem it solves and any notable results.

  • Go
  • gRPC
  • GCP
Live Source

Project Charlie

Performance, reliability, or adoption—numbers speak loudly.

  • Python
  • FastAPI
  • Postgres
Live Source

Experience

Nobl9

Full-time · 4 yrs · Hybrid · Poznań, Poland

  1. Lead Support Engineer

    Mar 2025 — Present · 1 yr 2 mos
    • Leading support operations with a focus on reliability and scalability.
    • Introducing AI-based tools to improve efficiency, consistency, and response times.
    • Leading troubleshooting and coordination during customer issues and incidents.
    • Transforming support into a proactive, reliability-focused function rather than reactive ticket handling.

  2. Support Engineer

    Feb 2023 — Mar 2025 · 2 yrs 2 mos
    • Owned end-to-end resolution of technical issues related to SLOs and reliability.
    • Led troubleshooting efforts for customer incidents, ensuring clear communication and fast recovery.
    • Introduced and implemented support tooling and customer portals (Jira Service Management, HubSpot, Pylon, Salesforce).
    • Developed automations (Retool, AI-driven solutions, Jira Automation) to streamline support workflows and reduce manual effort.
    • Identified recurring issues and drove improvements in product and support processes.

  3. Customer Support Specialist

    May 2022 — Feb 2023 · 10 mos
    • Provided technical support for a reliability-focused platform centered around SLOs.
    • Investigated and resolved customer issues across distributed systems and observability tools.
    • Collaborated with engineering (SWE/SRE/QA) to debug and resolve technical issues.
    • Built foundational knowledge of reliability practices and system behavior.
    • Contributed to internal documentation and knowledge base improvements.

Newell Brands

Full-time · 4 yrs · Dymo Technical Team

  1. Technical Team Member · Dymo

    2019 — 2022
    • Part of the Dymo Technical Team, handling advanced troubleshooting and product support.
    • Specialized in technical support for Dymo products.
    • Resolved complex technical issues and provided advanced troubleshooting assistance.

  2. Customer Support Specialist

    2018 — 2019
    • Provided comprehensive technical support and customer service.

Contact

Get in touch with me using the form below.